FAQ
Can I modify or cancel my order?
We want you to receive your SageGlow purchase ASAP. In turn, we process orders as quickly as possible. For this reason we cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please contact us and we will make every attempt to honor your request.Order cancellation is not guaranteed.
I made a SageGlow purchase at a store/retailer, can I return it?
We only accepted qualifed returns purchased from sageglow-crystal.myshopify.com. We do not accept returns from the store or any other retailer selling SageGlow.
Do you use real gemstones?
We strive to source the highest quality, authentic crystals to make your piece of SageGlow as meaningful as it is beautiful. As a result, all of our healing gemstones come in variations of color, pattern, and texture. We consider that these variations are what make your piece of crystal that little bit extra special and unique—a reflection of you.
How do I care for my crystal?
- Regular demagnetization, purification and replenishment of energy
- Prohibit exposure to high temperatures for a long time
- Don't lend the crystal to others to wear
- Crystals need to be stored separately to avoid bumps.
Shipping
Domestic Shipping
All orders are processed within 1-7 business days from the time order is received. Orders are processed Monday-Friday, excluding major holidays. Shipping time is applied after the order has been processed. All Next Day Air orders must be submitted be by 11am EST to be dispatched same day.
International Shipping
All orders are processed within 1-7 business days from the time order is received. Orders are processed Monday-Friday, excluding major holidays. Shipping time is applied after the order has been processed.
We ship Worldwide!
Will I be charged duty/tax fees ?
All international orders are subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with SageGlow and are to be paid by the recipient upon delivery.
About us
One's original intention
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Our crystal
Our crystal bracelets are selected natural high-quality crystals. Each crystal is carefully selected to ensure its purity and energy characteristics. According to the principle of the five elements, combined with the traditional feng shui layout, it is carefully designed and matched by senior feng shui masters and jewelry craftsmen to exquisitely integrate crystal energy with the five elements feng shui.
Deliver
Whether it is the harmony of the magnetic field of personal energy, the improvement of fortune, or the feng shui layout of home and office, these bracelets carry auspicious and beautiful meanings and blessings, bringing physical and mental peace and harmony to the wearer, leading people to go smoothly on the journey of life and career, and opening a unique culture and energy. A lucky journey of quantity, exploring the mystery and charm of the five elements feng shui.